Get All Tickets
AutomatR.FreshDesk.Activities.GetAllTickets
The "Get All Tickets" activity in AutomatR is part of the Freshdesk activities package, providing the capability to list tickets based on specified search or filter conditions. This activity enhances automation workflows by retrieving comprehensive information about tickets in a Freshdesk user's account.
Properties
| Name | Description |
|---|---|
| Input | |
| Query | Specifies the query string to filter tickets based on search conditions (e.g., "priority:4 OR priority:3"). String variables containing the query string. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Specifies the amount of time (in seconds) to wait before executing the "Get All Agents" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e., 1. |
| Output | |
| Result | Outputs the response of the "Get All Tickets" operation, providing detailed information about the retrieved tickets. Variables of relevant types (e.g., dynamic variables) to store the operation result. |
How to use:
- Drag and drop the "Get All Tickets" activity onto the workflow.
- Optionally, configure the delay and query string for filtering tickets based on search conditions.
- Execute the workflow to retrieve the list of tickets from the Freshdesk user's account.
Example: Consider an example where the "Get All Tickets" activity is used to fetch the list of all tickets in the Freshdesk account:
Get All Tickets:
Delay: 0
Result: ticketsList
In this example, the activity fetches the list of all tickets in the Freshdesk account. The response, containing detailed information about each ticket, is stored in the dynamic variable "ticketsList" for further handling in the workflow.